FAQ’s

FAQ's

We deliver to the following countries:

Albania
Andorra
Antigua and Barbuda
Argentina
Armenia
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Cambodia
Cameroon
Canada
Canary Islands
Chile
China
Colombia
Costa Rica
Côte d’Ivoire
Croatia
Cyprus
Czech Republic
Denmark
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Finland
France
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guatemala
Guinea
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Korea, Republic of
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Liechtenstein
Lithuania
Luxembourg
Macao
North Macedonia
Malaysia
Maldives
Malta
Martinique
Mauritius
Mexico
Moldova
Monaco
Netherlands
New Caledonia
New Zealand
Nicaragua
Nigeria
Norway
Oman
Panama
Paraguay
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Romania
Russia
Rwanda
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and the Grenadines
San Marino
Saudi Arabia
Senegal
Serbia
Seychelles
Singapore
Slovakia
Slovenia
South Africa
Spain
Sri Lanka
Suriname
Sweden
Switzerland
Taiwan
Tajikistan
Tanzania
Thailand
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Uganda
Ukraine
United Arab Emirates
United States
Uruguay
Uzbekistan
Vietnam
Zambia
Zimbabwe

If you place your order by 4.30pm (GMT) Monday-Friday we will ship your order on THE SAME DAY. Orders placed after 4.30pm on a Friday will not be despatched until the following Monday. And if you place your order on a bank holiday, it won’t be dispatched till the next working day. This will all be confirmed for you at checkout too where we give you predicted delivery dates (or guaranteed if you go for our Next or Nominated Day service.)

Because we source our clothing from lots of different brands and manufacturers – sizing can differ between ranges so every product page includes a size guide which is specific to that product so please check that out! For all our tees, we include a chest measurement in inches – divide the number in the column for your size by 2 and you will get the measurement from armpit to armpit. Handy to compare! Still unsure? Please just get in touch, our lovely customer services team are always happy to help recommend your perfect size. And if we get it wrong, we’ll arrange an exchange for free!

No problem! Simply get in touch with us quoting the discount code and your order number. Providing the order is eligible we can apply the discount our end and refund the discounted amount straight back via your original payment method.
This depends on your delivery method – if you’re not sure which you selected, please check your order confirmation email which will let you know when your order is due. If this date has passed, please check your tracking number if you have one or just get in touch. We are always happy to help with any queries you may have and can investigate any delays for you right away.
This depends on your delivery method – if you’re not sure which you selected, please check your order confirmation email which will let you know when your order is due. If this date has passed, please check your tracking number if you have one or just get in touch. We are always happy to help with any queries you may have and can investigate any delays for you right away.
You can return an item to us by filling in the returns form on your delivery note and following the simple instructions there. If you are unhappy with any aspect of your order or if there is anything else you are unsure about, please give us a call on 0117 982 8884 or drop us an email or live chat. If you have lost your returns form, you can print a new one here. Please include as much information as possible on your returns form, including your details, what you would like us to do with the return (we can offer a replacement in a different size, an exchange for another item, or a refund).
If you’re unlucky enough to receive a faulty or incorrect item or you’re missing something from your order we’re really sorry for the error (it doesn’t happen very often, we promise!) Please send us an e-mail and we will fix it for you, pronto and with the minimum fuss we promise!